Shipments and Returns

Your Shipments

Packages are generally dispatched for delivery within 2 days after receipt of payment and are shipped via UPS or Bulk Freight depending on the unit purchased.

Shipping fees include handling and packing fees as well as postage costs.  We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Returns

All returns require a RMA number. Please contact our customer service center (800) 558-9436 to process any and all returns. Retail returns are generally accepted for up to 30 day from purchase date. In some cases a restocking fee of up to 20% may be deducted from your refund. Its is very important that you ship items back to us with care. If merchandise is returned to us with damage not documented in the return process you will be charged for damage. Package items with great care. If you are unsure how to package an item, consult a professional to package them for you. Insure any items you return.