ReturnsWe strive to do everything we can to ensure there is never a need for a return. However, returns are a reality in the world of commerce. If you are not satisfied with your product we will allow you to return it without penalty for 30 days. If the item is received in good condition you will receive a full refund. To receive a full refund certain conditions must be met:
Obtain an RMA NumberIf you wish to return an item you must call or email our customer service department and obtain an RMA (return merchandise authorization) number. You can send your request for an RMA by email to [email protected] . The other option is to call 800-558-9436 and request an RMA number by phone. Please write the RMA number on the package you are sending back. Make sure you follow all the directions on the RMA Form. If you don’t understand something please call. Make Sure to fill out any required on the RMA form. A little effort here will go a long way to ensuring you get a full refund!
Pack The Product CarefullyIt is VERY important that you pack the product you are sending back carefully. If the product arrives at our facility damaged you WILL be liable for damage to that product. There are several online guides to help you pack items for shipping. Here is one such guide. A few things to remember when packaging an item are
- Choose a box that’s slightly larger than the item you’re sending so you can cushion the item with packing material on all sides.
- Pack the item with bubble wrap, peanuts, foam, or paper so there’s no room for your item to move around in the package.
- Use boxes and tape that are rated for the weight of your item.
- Use fragile stickers